Refund policy

Unfortunately, we are unable to accept returns as all items are custom-made and made to order. However, if your product arrives damaged due to an error on our part, please contact us, and we will do our best to rectify the situation promptly. 
You can always contact us for any return question at kboutique143@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
If you order the wrong size by mistake, we will offer an exchange for the same product at the buyers expense.

Refunds.                                                                           We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at kboutique143@gmail.com.